If the following list of frequently asked questions doesn't provide you with the answer you require, please feel free to get in touch with us!
I would prefer to collect my order rather than have it delivered. Is this possible?
Yes it is but this must be arranged prior to placing your order to avoid any unwanted transport costs. Please call us on (01562) 751714 before placing your order, if you wish to collect.
How do I return an item?
Please follow this link for more information on our returns procedure
When will my order arrive?
Once you have placed your order, we will contact you with an estimated shipping date. For larger and palletised items, we will arrange a specific, suitable delivery date with you before dispatch.
Are the advertised product delivery times accurate?
Product delivery times (shown next to each item) are based on the time it usually takes to deliver that particular product. Due to the amount of suppliers/products on offer, we are unable to supply a 'real time' stock checker. When your order is placed, we will contact the supplier to ensure that stock is available. If the lead time differs to that shown on the website, we will contact you at the earliest opportunity and ask if you would like to continue with the order, chose an alternative product ,or cancel with a full refund. If you would like us to check the availability of any product on our website prior to ordering, please call us on (01562) 751714
I do not live in the UK. Can I purchase goods on your website?
If you live outside the UK, you will not be able to purchase goods through our website. For international orders please contact us on (01562) 751714
- New Wave Bathrooms
- 01562 751714
- New Wave Bathrooms LTD
Unit 1, 19 Lisle Avenue
- Kidderminster, Worcs
- United Kingdom
- DY11 7DF